Smart services
Remote Screen Access
Service personnel can connect directly to the printer more efficiently and securely than ever before. Service personnel can view and adjust customer device settings, troubleshoot, and resolve issues remotely - often before you need to raise a call.
Online Condition Monitor
Brings your device information into a single view within the eMaintenance DSF portal, giving real-time visibility of fleet status. Our service team get instant access to device health, firmware updates and diagnostics - without hunting across multiple systems.
Canon Smart Services
They aren't just a set of tools - they're a smarter way to deliver service.
Combining intelligent monitoring, predictive insights and AI-powered support, we help you run faster, more efficient and more sustainable operations, with a service model built for the future.
Smart Support Chat
Generative AI trained on the latest device and parts information from multiple sources, helping service desk staff and field engineers diagnose issues and reach a solution faster. Answers come back in seconds, drawing on data that would otherwise take hours to piece together manually.
Predictive Parts Life
Smart sensors detect wear and tear early, with clear visual indicators showing part health as good, normal or bad. This proactive approach enables timely part replacement, reduces return-to-fit visits, and keeps devices running with minimal disruption.
Cost savings
Eliminate manual toner orders reducing downtime.
Print Audit automatically monitors toner levels daily and alerts BAYtek to dispatch replacements when levels hit 10%, ensuring consistent workflow and saving on emergency supply costs.
Remote monitoring
Monitor printer performance remotely.
Print Audit captures live meter readings and device status, helping you manage contracts efficiently and spot potential issues early.
Security & Privacy
Print Audit uses 256-bit SSL encryption.
No personal information is ever collected - only essential device stats like page counts and toner levels.
Easy setup
Installed on your site's server or local machine, Print Audit runs quietly in the background. Our engineers will handle setup to ensure smooth deployment without disrupting operations.
Intelligent scanning
The Information Collection Engine (ICE) scans only within your network, using unicast SNMP to avoid disruptions. Custom settings like community strings are available for advanced configurations.
Low-cost service
Just £3.50 per printer per month. Get proactive printer management without breaking the budget - ideal for businesses of any size.
